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PAYMENT POLICIES

Cancellation & Refund Policy

Effective Date: October 17, 2026 • 7-Day Money-Back Guarantee

7-Day Money-Back Guarantee

Get an easy refund for qualifying unresolved technical issues, subscription non-activation, or materially unreliable news.

Contact [email protected] or submit the form below within 7 days of payment. We will verify the reported issue and refund qualifying purchases. This guarantee applies to both yearly and lifetime subscriptions; it does not cover a simple change of mind.

✦Refund Request Form

7-Day Money-Back Guarantee Request

Contact [email protected] or submit this form within 7 days of payment for unresolved technical issues, subscription non-activation, or materially unreliable news. Qualifying issues receive an easy refund after verification; change-of-mind purchases are not covered. Provide only your payment reference, never passwords, card details, or OTPs.

Operations Desk:[email protected]

01.What Qualifies for a Refund?

Request a refund within 7 days of payment for any of the following issues. Tell us what happened so we can verify the problem and help you:

Duplicate or Erroneous Multiple Transactions

If your bank account or card was debited multiple times for the same subscription due to a payment gateway timeout or network interruption, all duplicate excess charges will be refunded in full.

Unresolved Technical Issues or Subscription Non-Activation

If a successful payment does not activate your Pro subscription, or unresolved platform technical problems prevent you from using purchased features, you qualify for a full refund after verification. You do not need to wait 48 hours before contacting us.

Materially Unreliable News

If the news supplied with your subscription is materially unreliable, identify the article and factual problem so we can verify it. Qualifying reliability issues are covered by the full money-back guarantee. Disagreement with an opinion or an exam prediction alone is not a reliability issue.

02.What the Guarantee Does Not Cover

The 7-day guarantee does not cover:

  • Change of mind after purchasing a Pro pass.
  • Requests first submitted more than 7 days after payment.
  • Deciding not to prepare for the UPSC Civil Services Examination.
  • Dissatisfaction with exam question predictions or difficulty level.
  • Partial-period usage (e.g., requesting a prorated refund after several weeks of usage).
  • Suspension of account due to violations of our Terms & Conditions (such as unauthorized credential sharing or bulk content scraping).

Nothing in this policy limits any rights or remedies available under applicable law.

03.How to Request Your Refund

Use the online form above or email [email protected] within 7 days of payment with the following details. Reporting within this window preserves your request while we review it:

1. Registered Mobile Number or Google Account Email
2. Razorpay Payment ID (starts with pay_...)
3. Bank / UPI Transaction Reference Number (UTR), if available
4. Description of the technical issue or unreliable news, with an article link or screenshot if helpful

Send requests to: [email protected]

04.Processing Timeline & Method

Submitting the form creates a review ticket; it does not automatically issue a refund. We normally verify requests within 24 to 48 business hours. Once approved, refunds are processed via Razorpay to the original payment method (bank account, UPI, or card). Depending on your bank's settlement schedule, funds typically reflect within 5 to 7 business days after processing.